Section 1

Online Store Terms

By agreeing to these Terms of Service, you confirm that you are of legal age in your country of residence, or that you have obtained parental or guardian consent to use this site.

You may not use our products or services for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction, including but not limited to import/export regulations and customs laws.

You must not transmit any malicious code, viruses, or harmful content. Breach of any of these Terms may result in immediate termination of your access to our services.

Section 2

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our website or its content without our express written permission.

Transmission of your data (excluding payment details) may involve transfers over various networks. Payment information is always encrypted during transfer.

Section 3

Accuracy, Completeness and Timeliness of Information

We make every effort to ensure that product descriptions, condition grades, pricing, and availability are accurate. However, we are not responsible if information on this site is not accurate, complete, or current.

Product images are provided for reference purposes. Colours and textures may vary slightly due to individual monitor settings and the nature of pre-owned items.

We reserve the right to modify the contents of this site at any time without obligation to update any information. Reliance on material on this site is at your own risk.

Section 4

Modifications to the Service and Prices

Prices for our products are subject to change without notice and are listed in Japanese Yen (JPY). Currency fluctuations may affect the final amount charged in your local currency.

We reserve the right to modify or discontinue any part of the service at any time without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the service.

Section 5

Products and Availability

All products listed on KURA GINZA are pre-owned authentic luxury items sourced from Japan. Each item is individually authenticated and described in accordance with our condition grading system (Unused / Mint / Excellent / Very Good / Good / Fair).

Products are available for a limited window — daily from 5:00 PM JST until 12:00 noon the following day. Once sold, items are no longer available. We operate on a zero-inventory model; items are sourced upon confirmed purchase.

We reserve the right to limit sales by person, geographic region, or jurisdiction. All product offers are void where prohibited by applicable law.

Section 6

Accuracy of Billing and Account Information

We reserve the right to refuse or cancel any order at our sole discretion, including where orders appear to be placed by resellers or distributors.

You agree to provide current, complete, and accurate purchase and account information for all transactions. You are responsible for maintaining accurate billing and shipping details to ensure successful fulfilment and delivery.

Section 7

Optional Tools and Third-Party Services

We may provide access to third-party tools — including payment processors (PayPal, Wise, Stripe) and logistics providers (FedEx) — over which we have no direct control. Use of such tools is at your own risk. We encourage you to review the terms and privacy policies of each provider.

We are not liable for any harm or damages arising from your use of third-party tools or services connected to our website.

Section 8

Third-Party Links

Our website may contain links to third-party websites (including FedEx, PayPal, and others). These sites are not operated by us and we are not responsible for their content, accuracy, or practices. Please review the relevant third party's policies before engaging in any transaction.

Section 9

User Comments and Submissions

Any feedback, suggestions, or communications you submit to us (including via Instagram DM or email) may be used by us without obligation of compensation, confidentiality, or response.

You agree that your communications will not contain unlawful, harmful, or misleading content. You are solely responsible for the accuracy of any information you provide.

Section 10

Personal Information

Your submission of personal information through this site is governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your data.

Section 11

Errors, Inaccuracies and Omissions

Occasionally, information on our site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, or shipping information. We reserve the right to correct any such errors and to cancel orders where inaccuracies are identified, even after an order has been submitted.

Section 12

Prohibited Uses

You are prohibited from using this site or its content:

1. For any unlawful purpose or to solicit unlawful acts
2. To violate any applicable laws or regulations, including import/export restrictions
3. To infringe upon our intellectual property rights or those of others
4. To submit false or misleading information
5. To upload viruses or malicious code
6. To collect or track personal information of others
7. To spam, phish, or scrape content from our site
8. To interfere with or circumvent the security features of our site

We reserve the right to terminate your access to our service for any violation of these prohibited uses.

Section 13

Disclaimer of Warranties; Limitation of Liability

We do not guarantee that our service will be uninterrupted, timely, secure, or error-free. All products and services are provided "as is" and "as available" without warranties of any kind, express or implied.

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of our service or the purchase of any product, including but not limited to loss of data, lost revenue, or replacement costs.

Our total liability in connection with any purchase shall not exceed the amount paid by you for the relevant product.

Section 14

Indemnification

You agree to indemnify and hold harmless Refine International LLC, its officers, directors, employees, and agents from any claim, demand, or damage (including reasonable legal fees) arising from your breach of these Terms of Service or your violation of any applicable law or third-party rights.

Section 15

Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the maximum extent permitted by law, and the remaining provisions shall continue in full force and effect.

Section 16

Termination

These Terms remain in effect unless terminated by you or us. You may terminate at any time by ceasing to use our site. We may terminate your access at any time without notice if you fail to comply with any provision of these Terms. All obligations incurred prior to termination shall survive.

Section 17

Entire Agreement

These Terms of Service, together with our Privacy Policy, Returns Policy, and any other policies posted on this site, constitute the entire agreement between you and Refine International LLC regarding your use of our service and supersede all prior agreements and understandings.

Section 18

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Japan. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Japan.

Section 19

Changes to Terms of Service

We reserve the right to update or replace any part of these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of the site following any changes constitutes your acceptance of the updated Terms.

Section 20

Contact Information

Questions about these Terms of Service should be directed to: