We ship worldwide from Japan via FedEx International. All orders are carefully packaged and dispatched within 7 business days of payment confirmation. If you require urgent delivery, please contact us via Instagram DM before placing your order and we will do our best to accommodate you. A tracking number will be provided once your order has been dispatched.

Returns are accepted only in cases of product defect, damage, or incorrect item received. Please contact us within 7 days of receiving your order. Returns due to customer preference are not accepted. For defective watches, we will arrange a repair or full refund. For all other items, a full refund will be issued within 3 business days of receiving the returned item. Returns requested 8 days or more after delivery cannot be accepted.

Our warranty applies to watches only. Watches priced at ¥100,000 and above carry a 12-month store warranty from the date of purchase. Items priced under ¥100,000 are not covered. This is an internal warranty covering mechanical function only — cosmetic wear and exterior damage are not covered. Bags, small leather goods, and jewellery are excluded from warranty coverage.

If you are looking for a specific model, reference, or colour that is not currently listed, please send us a DM on Instagram at @kura.ginza.jp. We have handled thousands of pieces and can source many items on request. We will do our best to locate the piece you are looking for.

New items from our vault are made available daily from 5:00 PM Japan Standard Time (JST) until 12:00 noon the following day. Follow us on Instagram and join our live streams to see each piece before it sells. Once an item is sold, it is gone — so we recommend following @kura.ginza.jp to stay updated.

In the rare event that an order cannot be fulfilled due to a product defect, inventory discrepancy, or pricing error, we will notify you promptly and cancel the order. We sincerely apologise for any inconvenience this may cause.

We accept payment via PayPal, Wise, and Stripe. All transactions are encrypted and processed securely. All prices are listed in Japanese Yen (JPY). The final amount charged may vary slightly depending on your local currency and the exchange rate at the time of payment.

All customs duties, import taxes, and related fees for international deliveries are the sole responsibility of the buyer. We always include the required export documentation with every shipment.

Yes, corporate purchases are welcome. If you are purchasing on behalf of a company, please contact us via Instagram DM or email before placing your order. Corporate buyers based in the EU may also be eligible for customs duty reduction under the EU–Japan EPA. Please contact us for more details.

Yes. Every item sold at KURA GINZA is a genuine pre-owned luxury piece authenticated by our experienced in-house specialists in Japan. We never deal in counterfeit or replica goods. Our items are sourced exclusively from trusted suppliers in Japan with decades of experience in the luxury resale market.

All items are graded using our standardised condition system:

Our 12-month store warranty covers the mechanical movement and internal function of eligible watches. Here is a full breakdown of what is and is not covered:

Eligibility: Watches priced at ¥100,000 (tax included) and above at the time of purchase. Watches under ¥100,000 are not covered.

Excluded items: Bags, small leather goods, scarves, and jewellery are not covered by any warranty.

If you believe your watch has a mechanical defect covered under our warranty, please contact us as soon as possible via Instagram DM or email with the following information:

We will review your claim and respond within 3 business days with the next steps. Depending on the nature of the defect, we will arrange either a repair or a full refund.