Section 1

Information on the Collection of Personal Data

1.1 Personal Data

We inform you about the processing of personal data when using our website kuraginza.jp. Personal data includes all data that can be related to you personally, such as your name, address, email address, and browsing behaviour. We aim to be transparent about our data practices and to comply with all applicable legal obligations.

1.2 Data Controller

The data controller is:

Section 2

Processing of Personal Data When Visiting Our Website

When you visit our website for informational purposes — simply browsing without registering or submitting information — we process the personal data that your browser transmits to our server. The following data is technically necessary to display our website and ensure its stability and security:

1. IP address
2. Date and time of the request
3. Page visited (content of the request)
4. Amount of data transmitted
5. Browser type and version

Section 3

Further Functions and Offers of Our Website

3.1 Overview of Services

In addition to browsing, we offer services such as account registration and product purchases. For these services, you may be required to provide additional personal data. The collection of personal data is not the primary purpose of our website.

3.2 External Service Providers

We use carefully selected external service providers to process your data, including payment processors and shipping companies. These providers are bound by our instructions and are regularly monitored. Details are provided in Sections 5 and 6 below.

3.3 Third-Party Involvement

We may share your personal data with third-party partners where we offer joint promotions or services. You will be informed when such sharing occurs at the time your data is collected.

3.4 Third Parties Outside Japan

As KURA GINZA operates as a cross-border e-commerce business shipping from Japan to customers worldwide, some service providers may be located outside Japan. Where this is the case, we ensure appropriate data protection safeguards are in place.

Section 4

Processing of Personal Data When You Contact Us or Register an Account

When you contact us via email or Instagram DM, we store the information you provide in order to respond to your enquiry. When you register a customer account, we collect only the information you voluntarily provide, which may include:

1. First and last name, or username
2. Login credentials: email address and password
3. Contact details: postal address, telephone number, email address
4. Any additional information you choose to share with us

Section 5

Processing of Personal Data When You Make a Purchase

5.1 Order Information

When you place an order, we collect the following shopping data:

1. Item details (name, price, reference number, condition)
2. Order number
3. Delivery and billing addresses
4. Delivery and payment status
5. Customer service communications
6. Return status where applicable
7. Shipment tracking information (FedEx)

5.2 Payment Details

We offer the following payment methods: PayPal, Wise, and Stripe. Payment data collected includes:

1. Billing address
2. Preferred payment method
3. Payment transaction identifiers (e.g. PayPal transaction ID)

We only share the payment information strictly necessary for processing with our payment service providers. We do not store full card details on our servers.

Privacy policies of our payment providers:

• PayPal: paypal.com/privacy
• Wise: wise.com/privacy
• Stripe: stripe.com/privacy

Section 6

Cookies and Tracking Technologies

6.1 General Information

We may use cookies, web pixels, and similar technologies to collect information automatically. Where required by law, we will request your consent before deploying such technologies. You may withdraw consent at any time via the cookie settings in your browser or our consent manager.

6.2 Types of Cookies

Strictly Necessary Cookies. Essential for the website to function. Cannot be disabled.

Functional Cookies. Remember your preferences and enhance your experience. May be disabled, with reduced functionality.

Performance / Analytics Cookies. Collect anonymous data on how you use our site to help us improve it.

Advertising / Targeting Cookies. Deliver relevant advertisements based on your interests. May be disabled.

6.3 Your Choices

You can manage cookies through your browser settings. Blocking all cookies may affect the functionality of certain features. To opt out of Google Analytics data collection, you may use the Google Analytics Opt-out Browser Add-on.

6.4 Analytics

We use Google Analytics to monitor website usage. For more information, please visit Google Privacy & Terms.

6.5 Behavioral Remarketing

We may use Google Ads and Meta (Facebook/Instagram) Ads to show relevant advertising to users who have previously visited our website. You can opt out via:

• Google Ads: google.com/settings/ads
• Meta Ad Preferences: Facebook Ad Preferences

6.6 Do Not Track

Our website does not currently process or respond to browser "Do Not Track" (DNT) signals, as no uniform standard has been adopted.

Section 7

Transfer of Data to Third Parties

7.1 General Principle

We only share your data where permitted by applicable law and only to the extent necessary for the relevant service.

7.2 Technology Service Providers

We use SHOPLINE as our e-commerce platform. SHOPLINE may process your data outside Japan. We ensure that appropriate data protection standards are maintained. Please refer to SHOPLINE's Privacy Policy for details.

7.3 Payment Service Providers

Payment data is shared with PayPal, Wise, and Stripe solely for the purpose of processing your transaction. Please refer to their respective privacy policies listed in Section 5.2.

7.4 Logistics

We ship all orders via FedEx International. To fulfil your order, we share the following data with FedEx:

• Your full name
• Delivery address
• Email address (for delivery notifications)
• Phone number (for customs and delivery purposes)

FedEx Privacy Policy: fedex.com/privacy

7.5 Authorities

We may disclose your data to law enforcement or other authorities if required to do so by court order or applicable law.

Section 8

Retention and Erasure of Data

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, including compliance with legal and contractual obligations.

Upon closure of your account, we will delete your data subject to the following legal retention requirements:

1. Order and payment records may be retained for up to 10 years for tax and financial audit purposes under Japanese law.
2. Data may be retained beyond this period where required for legal defence or ongoing disputes, until the relevant limitation period has expired.

Section 9

How Is Your Personal Data Protected?

We implement appropriate technical and organisational measures to protect your data. All data transmitted during account login and order processing is secured using SSL encryption (HTTPS).

Section 10

Your Rights

10.1 Rights as a Data Subject

You have the following rights in respect of your personal data:

1. Right to access your data
2. Right to rectification or erasure
3. Right to restriction of processing
4. Right to object to processing
5. Right to data portability
6. Right to withdraw consent at any time

10.2 How to Exercise Your Rights

To exercise any of the above rights, please contact us at customer@re-fine.io. Please include sufficient proof of identity to ensure your data is not disclosed to third parties.

10.3 Withdrawal of Consent

Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

Section 11

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. The date of the latest revision is indicated at the top of this page.

Section 12

Data Protection Contact

For any data protection enquiries, please contact us at:

Section 13

Company Information