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guide
Guide
User Guide
Last updated: April 2026
How to Buy
How to Purchase
Browse products on Instagram
Every day at 5:00 PM JST, we unveil a curated selection from the vault. Follow our Instagram Live or check our feed to see what is available. Follow @kura.ginza.jp →
Place your order within the sales window
Sales are open daily from 5:00 PM JST to 12:00 noon JST the following day. Order on our site or via Instagram DM. Items sell out quickly.
Complete your payment
Pay securely via PayPal, Wise, or Stripe. An order confirmation email will be sent once your payment is received.
Your order is dispatched
Your item will be dispatched via FedEx within 7 business days of payment confirmation. A tracking number will be sent to you by email.
Receive your item
Enjoy your authenticated pre-owned luxury item, shipped directly from Japan.
Sales Window
Sales Window
| Available Hours | Daily from 5:00 PM JST to 12:00 noon JST the following day Items are only available during this window and sell out once gone. |
|---|---|
| Stock Requests | Looking for something not currently listed? Send us a DM on Instagram. We also accept restocking requests for items we have previously handled. Send a DM to @kura.ginza.jp → |
Payment
Payment
| Payment Methods | PayPal Wise Stripe All transactions are encrypted and processed securely. |
|---|---|
| Currency | All prices are listed in Japanese Yen (JPY). The final amount charged may vary depending on your currency and the exchange rate at the time of payment. |
| Payment Timing | Payment is confirmed at the time of placing your order. |
Shipping
Shipping
| Carrier | FedEx International |
|---|---|
| Processing Time | Within 7 business days of payment confirmation (excluding weekends and Japanese public holidays). For urgent orders, please contact us via Instagram DM before placing your order. |
| Estimated Delivery | 3–7 business days after dispatch (varies by destination). Delivery times are estimates only and may vary due to customs clearance and local conditions. |
| Shipping Fee | Calculated based on destination, weight, and dimensions. Shipping costs are automatically calculated at checkout. |
| Order Tracking | A FedEx tracking number will be sent to you by email after dispatch. FedEx Tracking Service → |
Customs
Customs & Import Duties
For international deliveries, customs duties, import taxes, and other customs-related fees may be charged by the destination country. All such fees are the sole responsibility of the buyer.
For EU deliveries: Under the EU–Japan Economic Partnership Agreement (EPA), customs duties may be reduced to 0%. However, VAT cannot be reduced to 0%. We always include the required documentation, but a 0% duty outcome is not guaranteed — it is subject to the individual customs officer's judgment. Individual buyers are not eligible for 0% duty reduction. Corporate buyers may be eligible.
For more details: FedEx — EU and Japan Free Trade Agreement →
Returns
Returns & Refunds
| Return Conditions | Returns are accepted only in cases of product defect, damage, or incorrect item received. Please contact us within 7 days of receiving your order. Returns due to customer preference are not accepted. All sales are final unless a defect is confirmed. |
|---|---|
| Refund Method | Watches: repair or full refund All other items: full refund Refunds are processed within 3 business days of receiving the returned item. |
| Please Note | Returns requested 8 days or more after delivery cannot be accepted. If your item arrives damaged, please contact us promptly with photographs of the damage. |
Warranty
Warranty
Coverage: Watches priced at ¥100,000 and above only
Duration: 12 months from the date of purchase (store warranty)
Scope: Mechanical function only. Cosmetic wear and exterior damage are not covered.
Exclusions: Bags, small leather goods, and jewellery are not covered by warranty.
Contact
Contact Us
| Instagram DM | @kura.ginza.jp Fastest response. Stock requests and urgent shipping enquiries welcome. |
|---|---|
| customer@re-fine.io Business hours: Monday–Friday, 10:00–18:00 JST. Responses may take 1–2 business days. |
