Legal & Company Information
| Company Name | Refine International LLC |
|---|---|
| Representative | CEO Kazuo Otsuka |
| Address | KOIL TERRACE 6F, Wakashiba 226-44, Kashiwa, Chiba, Japan |
| Phone | +81-80-3179-2758 Available during business hours (Japan Standard Time) |
| customer@re-fine.io |
| License Authority | Tokyo Metropolitan Public Safety Commission 東京都公安委員会 |
|---|---|
| License Number |
古物商許可番号
Second-Hand Dealer License No. Coming Soon |
| License Category | Watches & Clocks Bags & Accessories Jewellery |
| Product Pricing | All prices are listed in Japanese Yen (JPY) and are inclusive of applicable taxes. Shipping fees may apply and will be confirmed at checkout. |
|---|---|
| Payment Methods | PayPal Wise Stripe
All transactions are processed securely. Currency conversion may apply depending on your country of residence. |
| Payment Timing | Payment is confirmed at the time of order placement. |
| Carrier | FedEx International |
|---|---|
| Dispatch Time | Orders are dispatched within 7 business days of payment confirmation.
If you require urgent delivery, please contact us via Instagram DM prior to placing your order. |
| Shipping Area | Worldwide. Shipped directly from Japan. |
| Tracking | A FedEx tracking number will be provided by email once your order has been dispatched. |
| Return Policy |
Returns are accepted only in cases of product defect, damage, or incorrect item received. Please contact us within 7 days of receiving your order. Returns requested 8 days or more after delivery cannot be accepted. Refund Policy
Watches: repair or full refund | All other items: full refund Returns due to customer preference are not accepted. All sales are final unless a defect is confirmed. |
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| Warranty |
A 12-month store warranty applies to watches priced at ¥100,000 and above, from the date of purchase. This warranty covers mechanical function only. Cosmetic wear and exterior damage are excluded. Bags, small leather goods, and jewellery are not covered by warranty. |
| Important Notice |
EU — Japan Free Trade Agreement
We may be able to reduce European customs duties to 0% under the EU–Japan EPA. However, VAT cannot be reduced to 0%. We always include the required trade documents, but a 0% duty outcome is not guaranteed — it is subject to the individual customs officer's judgment. Please note the following: Individual Buyers Cannot reduce duties to 0%. For full details on the EU–Japan Free Trade Agreement: |
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| Buyer's Responsibility | All duties, taxes, and customs-related fees are the sole responsibility of the buyer. KURA GINZA is not liable for any additional charges incurred upon import.
Customs regulations vary by country. We recommend checking your local import requirements before placing an order. |
| Cancellation Policy |
In the rare event that an order cannot be fulfilled due to a product defect, inventory discrepancy, or pricing error, we will notify you promptly and the order will be cancelled. We sincerely apologise for any inconvenience this may cause. |
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| Instagram DM | For product enquiries, item requests, and urgent orders. @kura.ginza.jp |
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| customer@re-fine.io |
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