Shipping
Last updated: April 2026
At KURA GINZA, every item is carefully authenticated, packaged, and shipped directly from Japan. We are committed to ensuring your order reaches you safely and as promptly as possible. If you have any questions about your shipment, please don't hesitate to contact us.
Worldwide
| Carrier | FedEx International All shipments include a FedEx tracking number and are fully insured. |
|---|---|
| Shipping Fee | Calculated at checkout based on destination, weight, and dimensions. Shipping costs will be confirmed before payment is completed. |
| Processing Time | Orders are dispatched within 7 business days of payment confirmation (excluding weekends and Japanese public holidays). If you require urgent delivery, please contact us via Instagram DM before placing your order. |
| Estimated Delivery | Typically 3–7 business days after dispatch, depending on destination. Delivery times are estimates only and may vary due to customs clearance and local conditions. |
| Destination | We ship worldwide. Available destinations are confirmed at checkout. For enquiries about specific countries, please contact us via Instagram DM or email. |
| Customs & Duties | All customs duties, import taxes, and related fees are the sole responsibility of the buyer. We always include the required export documentation. EU buyers may be eligible for duty reduction under the EU–Japan EPA (corporate buyers only). See our Legal page for details. |
Please Note
⚠ Before You Order
Please ensure your delivery address is correct before placing your order. Once an order has been dispatched, we are unable to redirect shipments to a different address.
In the event of force majeure — including natural disasters, severe weather, or transportation disruptions — dispatch may be delayed. We will notify you promptly and resolve the situation as quickly as possible.
If your item arrives damaged during transit, please contact us within 3 business days of receipt with photographs of the damage. We will respond promptly and work to resolve the issue.
Tracking
Once your order is confirmed, you will receive an order confirmation email. After your item is dispatched, a shipping confirmation email will be sent containing your FedEx tracking number.
You can track your shipment 24 hours a day via the FedEx website:
FedEx International Tracking
fedex.com/tracking
Contact
For any questions regarding your shipment, please contact us through any of the following channels:
| Instagram DM | @kura.ginza.jp Fastest response. Available daily. |
|---|---|
| customer@re-fine.io Business hours: Monday–Friday, 10:00–18:00 JST. Responses may take 1–2 business days. |
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